Cancellation & Refund Policy
Effective Date: February 2025
At MEPSC, we are committed to providing high-quality mentorship services. This policy outlines the terms and conditions related to cancellations and refunds for both mentors and mentees.
1. Cancellations by Mentees
1.1 Advance Cancellation- Mentees must cancel a scheduled session at least 48 hours in advance to avoid cancellation charges.
- Cancellations made less than 48 hours before the session will not be eligible for a refund.
- No-shows (failure to attend without prior notice) will result in the full session fee being charged, with no refund or rescheduling option.
1.2 Late Joining of Sessions- If a mentee joins a session late, the session will still end at the scheduled time. No extra time will be provided.
- No partial refunds or rescheduling will be allowed for time lost due to late joining.
- Mentees are expected to be punctual as per the User Conduct guidelines in the Website Terms.
1.3 Exceptional Circumstances- In cases of medical emergencies or unavoidable circumstances, mentees may submit supporting documentation to request a reschedule or refund. Requests will be reviewed on a case-by-case basis.
2. Cancellations by Mentors
2.1 Mentor-Initiated Cancellations- If a mentor cancels a session, the mentee will have the option to reschedule at a mutually convenient time.
- Repeated cancellations by the same mentor may result in the mentee being reassigned to a different mentor at MEPSC’s discretion.
- If rescheduling is not feasible due to mentor unavailability, a full refund will be issued.
2.2 Late Arrival by Mentors- If a mentor is more than 10 minutes late, the mentee has the right to request either a reschedule or a refund.
- If a mentor is terminated due to repeated cancellations, mentees may choose between being reassigned to a new mentor or receiving a refund.
3. Refund Policy
3.1 General Refund Conditions- All purchases of mentorship services are final, and refunds will not be issued except in the cases outlined below.
- If a mentee is charged without service delivery due to a technical or transaction error, they must notify support@ugrowthconsultancy.com with transaction details.
- MEPSC will review the request within 14 working days. If approved, the refund will be processed within 7 working days, totaling up to 21 working days from the initial request.- Refunds are subject to applicable service charges and taxes (if any).
3.2 Refund Processing Timeline- Once approved, refunds may take 3-21 days to reflect in the mentee’s bank account, depending on their bank’s policies.
- Refund eligibility and timelines are subject to the Website Terms and Conditions.
3.3 Partial Refunds & Adjustments- Refund requests due to personal reasons are considered on a case-by-case basis and are subject to MEPSC’s approval.
- Refundable amounts may either be adjusted against future mentorship fees or credited back in cases of system errors.
- If a refund is granted due to non-fulfillment of a session or a dispute where the mentor is at fault, the refundable amount may be deducted from the mentor’s future payments.
4. Technical Issues & Platform Errors
4.1 Session Disruptions Due to Technical Failures- If technical issues on our platform prevent a session from occurring, MEPSC will reschedule the session at no extra charge.
- If rescheduling is not feasible, a full refund will be issued upon verification of the issue.
4.2 Proof of Disruption- Refund claims for undelivered sessions must be supported by verifiable proof.
- Mentors may be required to provide session recordings upon request before a refund is approved.
- Session recordings may be used to verify refund claims, aligning with the policies outlined in the Website Terms and Privacy Policy.
5. Preventing Policy Exploitation
5.1 Off-Platform Engagement- Refunds will not be provided if there is evidence that the mentee has continued mentorship services with the same mentor outside of MEPSC, violating platform policies.
- If a mentee receives a refund due to dissatisfaction but later engages with the same mentor off-platform, MEPSC reserves the right to deny further refunds and take necessary action.
- Off-platform engagements that violate the Non-Solicitation Clause in the Website Terms will result in immediate action, including denial of refunds and potential account suspension.
6. Policy Updates & Legal Compliance
6.1 Policy Modifications- MEPSC reserves the right to modify this policy at any time.
- Any changes will be updated in our website.
- Continued use of our services implies acceptance of the updated policy.
6.2 Legal Jurisdiction- This policy complies with the laws of Delhi, India, and any disputes will be handled in Delhi courts.
7. Contact Information & Dispute Resolution
7.1 Submitting Refund Requests- For disputes, refund requests, or concerns, please contact: support@mepsc.in
- All refund requests must be submitted via email with transaction details and a clear reason for the request.
- MEPSC aims to respond within 10 working days.
7.2 Escalation Process- If a mentee disagrees with a refund decision, they may escalate the matter to our senior review team within 5 working days of receiving the decision.