I am a Sales/ Service and Distribution Professional with cross-industry experience of 22 years in driving Sales, Business Development Customer Service Excellence & Delivery. Currently looking out for relevant and challenging opportunities . I would be best suited for providing leadership to drive business enablers across multiple markets and audiences; my core competencies include Retail Operations, Customer Lifecycle Management, Business Development, Institutional Building and Growth, Profitability, Revenues, Operational Performance, Statutory Compliance, Product Launches, and Organizational/People Development. I have worked with top telecom companies (Airtel, Vodafone and Telenor) in India and Abroad – thereby showcasing expertise in multi-cultural, multi-functional and diverse geographies. A case in point, designed the 1st Churn prediction model for Airtel when I was working with them as head of CLM nationally in 2009-10. I also set up the whole infrastructure for Service and go- to market in terms of back-end support and CLCM, for Telenor in Myanmar (2013-14). My one special skill is that I bring out the best in a person which always exceeds the organizational requirements and which becomes pro-active in nature I am also skilled in developing new/ emerging markets, leading core teams in new set-ups, product segment or business verticals and in designing customized brand solutions to accomplish desired objectives. Ability to assess the prevalent market environment, identifying business risks & implementing effective mechanisms to mitigate the same also comes naturally to me .